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FAQ – Space Features

Last updated: 07 September, 2020.

We are conveniently located in International Plaza, 10 Anson Road, #28-14, right out of Tanjong Pagar MRT Station (EW15), Exit C. Paid parking is available within the building – park on the 8th floor and take a lift for direct access to the 28th floor. You may find more information on directions here. For any late-night sessions, please note that the building lifts are closed to the public at 10.30pm – please call security at (65) 6220 6163 to unlock the lifts.

While our Community Team’s operating hours are Mondays to Fridays, 9.30am to 6pm excluding public holidays, our technology driven, self-serviced space is run on a cloud-based door access system that gives you on-demand access. *Our door access is app-based and available for download on both the android and iOS platforms.

Our space is predominantly self-serviced to keep our overheads manageable so that we can pass on this savings to our members. We ask that members be mindful to leave the room as they found it and switch off all lights and air conditioning after themselves.

For any late night sessions, please note that the building lifts are closed to the public at 10.30pm – please call security at (65) 6220 6163 to unlock the lifts.

Our space is equipped with a waiting area where your clients can help themselves to beverages during their wait. Our Group Activity Room remains open at all times and may be used as an additional waiting area. For the comfort and privacy of sessions, we expect members to inform their clients to remain at the waiting area at all times until they are escorted into their rooms by their therapist/counsellor/coach. Please note that the members’ lounge and members’ open area are designated for members only.

To assure client confidentiality, our Individual Practice Rooms are not equipped with security cameras. However, we do have security cameras in our walkways and common areas to ensure the safety and convenience of all staff, members and clients.

Our friendly Community Team is here to help on Mondays to Fridays from 9.30am till 6pm, excluding public holidays. You can find the building’s 24/7 security guard on duty on the first level within the lift lobby area. They can be reached at (65) 6220 6163 – please save this number in your contacts, for the event our Community Team is unavailable and you require immediate assistance from the building security.

You can find the building’s 24/7 security guard on duty on the first level within the lift lobby area. They can be reached at (65) 6220 6163 – please save this number, in the event our Community Team is unavailable and you require immediate assistance from the building security. For sessions during after hours, public holidays or in the absence of our Community Team, leave the front door open to allow security and any help to enter.

For sessions with a client considered potentially harmful, we encourage members to arrange for a time during our Community Team’s working hours.